Shipping policy
Processing Time
Most orders ship within 1–3 business days of purchase. Custom or special-order equipment may require additional lead time; you'll be notified if your order will take longer.
Freight Delivery (Heavy Equipment)
Due to their size and weight, most Venancio equipment items ship via freight (LTL) carrier rather than standard parcel service. Please note:
- Freight deliveries are curbside by default. The driver will not carry the item into your building unless liftgate and/or inside delivery has been purchased at checkout.
- A business address with the ability to receive freight (loading dock, forklift, or personnel able to unload) is required for most commercial deliveries. Residential deliveries may incur additional fees and longer lead times.
- Someone must be present to receive and sign for the delivery.
Inspecting Your Delivery
Before signing the delivery receipt (Bill of Lading), inspect all cartons/crates for visible damage.
- If there is visible damage, note it in detail on the delivery receipt before signing, and take photos. Refuse if necessary.
- If damage is discovered after the driver leaves (concealed damage), contact us within 48 hours of delivery with photos so we can file a freight claim on your behalf. Claims reported after this window may not be eligible for replacement or refund.
Shipping Costs
Shipping costs are calculated at checkout based on the item's weight, dimensions, and delivery address. For large or multi-unit orders, we may follow up with a freight quote before finalizing your order.
Shipping Area
We currently ship within the continental United States.
Order Changes & Cancellations
Orders can be changed or canceled at no charge before they ship. Once an order has shipped, standard return policies (below) apply.