Refund policy

RETURN & REFUND POLICY

Return Window
Items may be returned within 30 days of delivery, subject to the conditions below.

Condition Requirements
Returned items must be unused, uninstalled, never connected to gas or electrical service, and in their original packaging with all manuals, hardware, and accessories included. Items that show signs of installation, use, or damage are not eligible for return.

Restocking Fee
A 30% restocking fee applies to eligible returns to cover freight and handling costs, unless the return is due to our error (see below).

Return Shipping Costs
Customers are responsible for arranging and paying return freight, unless the item arrived damaged, defective, or incorrect (wrong item shipped) — in those cases, we cover return shipping and waive the restocking fee.

Non-Returnable Items
Custom or special-order equipment, items that have been installed or connected to a gas or power source, and items returned after 30 days are not eligible for return.

Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or is not what you ordered, contact us within 48 hours of delivery with photos. We'll arrange a replacement, repair, or full refund at no cost to you.

Refunds
Once a returned item is received and inspected, refunds are issued to the original payment method, minus any applicable restocking fee, within 10 business days.

 

WARRANTY POLICY

Store and Manufacturer Warranty
Shop4chef provides a 1-year warranty from the date of delivery, covering defects in materials or workmanship under normal commercial use. During this period, contact us directly and we will facilitate repair, replacement, or parts through the manufacturer on your behalf.

What's Not Covered
Warranty won’t cover: damage from misuse, abuse, improper installation, unauthorized repair or modification, normal wear items (such as gaskets, knobs, or grates subject to daily wear), damage from improper voltage/gas pressure, or use outside of commercial kitchen conditions.

Filing a Warranty Claim
Contact us at www.venanciousa.com with your order number, a description of the issue, and photos if applicable. We'll help determine whether the issue is covered and coordinate next steps, including direct manufacturer support if needed for claims beyond our 1-year window.